Refund policy

Refund Policy

We want you to be happy with your purchase. You have 30 days from the date you receive your item to request a refund.

Because our products are shipped directly from our fulfillment partners, we do not require you to return the item in order to receive a refund. To request a refund, simply contact us at ludmila385@hotmail.com with your order number and the reason for your request, and we will review it and get back to you.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right — usually with a replacement or refund, no return required.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification, in accordance with EU consumer protection law. To exercise this right, contact us at ludmila385@hotmail.com within 14 days of delivery.

Refunds
Once your refund request is approved, we will process it to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to post the refund to your account. If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at ludmila385@hotmail.com.

Exceptions
We reserve the right to review requests on a case-by-case basis, and may decline refund requests that appear fraudulent or abusive of this policy.